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CEO Brewer: Digicel going guns in battle against TSTT

By RAMJOHN ALI
DESPITE a bitter and costly fight being put up by TSTT’s bMobile service, new kid-on-the-block Digicel is going guns since its launch and opening of its outlets throughout TnT a few weeks ago.

This was the message conveyed by an upbeat and confident Stephen Brewer, CEO of the international mobile giant, when he spoke to TnT Mirror at his spacious third floor offices at Maraval Road, Port of Spain on Tuesday.

Brewer, a tall, affable man with an undeniable British charm that belies the hard-nosed corporate executive that he is, having worked 22 years previously with Apple and Vodaphone, has girded himself for battle, and is, in fact, giving TSTT and its 51 per cent partner, Cable and Wireless the fight of their lives.

Digicel’s CEO STEPHEN BREWER

In fighting form: Digicel’s CEO STEPHEN
BREWER is confident of giving TSTT
a run for their money.


TSTT has poured undisclosed millions into their advertising and promotional campaigns at a pace that might seem almost reckless, even desperate, while Digicel has been spending quite a tidy sum -- not as much as TSTT, one would suspect -- but reliable numbers in this battle of the giants are not available.

Without getting into a breakdown of expenditure or any specifics, Brewer told Mirror:

“Digicel has spent $1.9 billion so far and it’s going to be a while paying that back. But the huge number of customers who have joined bodes well for the future.”

That number translates into 80,000 pre-registered customers, and Brewer concedes that “we have been constrained by the sheer numbers of people” with hundreds coming in daily, eager to ditch TSTT, which is seen to have been a millstone around the necks of TnT citizens, for the countless years it exercised monopoly rule as a telecoms provider.

As Brewer recalled: “Before we launched, we had to enter a war of words to put certain misconceptions to rest.

“It has been a dirty fight. TSTT even accused us of sabotaging their network. That’s like shooting yourself in the foot.

“Until we came to TnT, TSTT wasn’t investing in the network.”

Meanwhile, Digicel has not only attracted a vast number of subscribers, but an unprecedented number of job applicants.

“We had 18,000 applications, with 5,000 of them being people from abroad, including the United Kingdom and the United States.

Ninety per cent of our workers are nationals of TnT and three of our directors are also local.

“We want to do mobile very well and we’re looking at broadband. We want to prove our worth.

“I see the green posters (for TSTT’s bMobile), but it’s easy to be number one when you are the only one.

“We want to be ‘most preferred’ because of the quality, value and service we afford to customers.”

And Brewer ended confidently: “We can never forget that people have a choice.”
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